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January 27, 2009 10:39  by Kris Abel
Before a cell phone can be sold on the market it has to meet specific Radio Frequency leakage standards to make sure that consumers are not exposed to unhealthy levels of radiation during use. Today LG Canada announced a voluntary recall of their LG 150 handset after learning that it no longer meets the Radio Standards Specifications 102 (RSS 102), Radio Frequency Exposure Compliance of Radiocommunication Apparatus.

”LG

"LG's preliminary testing indicates that only LG 150 phones from specific production runs may be affected by this issue" says Mr. William Cho, president and CEO of LG Electronics Canada. "LG is therefore recommending that all LG 150 phones manufactured within such production runs be returned in accordance with the guidelines set out below. LG is continuing to test the LG 150 phones. However, because customer satisfaction and safety continue to be our primary commitment, we are taking a proactive approach and working in cooperation with our carriers to recall all LG 150 phones in Canada." The company also states that they have heard from Health Canada who is "of the opinion, based on the review of test results and its assessment of current science, that the past and current use of the LG 150 should not pose immediate or long-term health concerns."

”LG

For full terms and conditions of return procedures, please visit www.lg.ca/lg150 or call 1-866-940-6580.The LG 150 was sold in Canada by Bell Mobility, Virgin Mobile, MTS Allstream, SaskTel, Aliant Mobility, KMTS, NorthernTel, Sogetel, Télébec and TBayTel.Bell Canada is participating in the recall and is looking to gather 45,000 LG 150 phones from its customers with a no-charge replacement program.

Bell Mobility clients with LG 150 phones can return them to a Bell Store from today until March 31, 2009 and receive an LG replacement phone at no cost in accordance with the terms of LG's recall program. They can also call 1-866-282-6077 or visit bell.ca/lg150recall for additional information and the location of Bell Stores.If your not sure if your phone is an LG 150, remove the battery on the back of the phone and the underneath should read "MODEL NO / MODELE: LG 150".

”LG

Virgin Mobile Canada is encouraging its customers using this phone to visit its website at www.virginmobile.ca/lg150 or to contact the Virgin Mobile Canada call centre at 1-866-857-7450 by March 31st, 2009 to receive a free replacement phone of equal or higher value.Key Customer Information From Virgin Mobile:- The LG 150 phone sold by Virgin Mobile Canada is a compact flip-phone that came in black and white. The model number "LG 150" can be identified by turning the phone off and removing the back panel and battery; the label is underneath the battery. If the label does not say LG 150, this voluntary recall does not apply.- Virgin Mobile Canada customers with the LG 150 phone can initiate the exchange process online at www.virginmobile.ca/lg150 or through its call centre at 1-866-857-7450. Each customer will then be sent a replacement phone by priority shipping.- Once customers receive their new phones, they can activate them online and their current mobile phone numbers will be switched over immediately to their replacement phones. The Virgin Mobile Canada call centre is always available to assist customers unable to activate online.- Virgin Mobile Canada is asking that customers please return their LG 150 in the postage-paid envelope that will be sent with the replacement phones.- Virgin Mobile Canada customers will also be able to exchange their LG 150 phones at any Virgin Mobile branded retail store.Approximately 13,000 LG 150 handsets were sold by

MTS Allstream who is also participating in the recall. Effective immediately, MTS customers can return their LG 150 handset to their nearest MTS Connect store or MTS authorized wireless dealer and receivea specified replacement handset at no charge. Additionally, customers affected by this recall will be eligible to return and exchange any accessories purchased for the LG 150 handset for up to $50 in store credit to purchase accessories for the replacement handset. MTS customers can also call 1-888-399-9654 or visit www.mts.ca/lg150recalll for more information on how to replace the recalled handset.

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